FAQ

1. What is a message candle?
A message candle is a handcrafted soy wax candle that reveals a hidden message as it melts. The message can be personalized and is revealed slowly while the candle burns.

2.  Are your message candles made from 100% soy wax?
Yes! All our message candles are made from premium, 100% soy wax—natural, biodegradable, and eco-friendly.

3.  Are your message candles scented?
Absolutely. Each candle is infused with delightful premium fragrances to enhance the experience. Scents include lavender, vanilla, rose, sandalwood, citrus, and more.

4.  How long does it take for the message to appear?
The message usually begins to reveal itself after 10–15 minutes of burning, depending on the candle size and wax depth.

5. Why use soy wax instead of other wax types?
Soy wax is a natural, clean-burning alternative to paraffin. It holds scent well, burns evenly, and produces little to no soot.

6. Do you offer custom shapes, scents, or labels?
Yes, we offer customization options for messages, scents, labels, and packaging, ideal for gifting or special occasions.

7.  How are candles packaged for shipping?
All candles are securely packed in eco-safe, cushioned packaging to avoid damage during delivery.

8. What are your delivery timelines?
Orders are processed in 1–2 days and delivered within 3–7 business days, depending on your location.

9. Do you ship internationally?
We currently ship within canada. International shipping options will be available soon!

10. What if my candle arrives damaged?
If your candle arrives damaged, contact us within 48 hours with photos, and we’ll offer a replacement or refund.

11.  How should I store my message candles?
Keep them in a cool, dry place away from direct sunlight and heat to preserve their scent and message quality.

12.  Do you offer bulk or event orders for weddings or parties?
Yes! We accept bulk and custom orders for events. Contact us directly for quotes and lead times.